Return and exchange policy

At MAGDAK Creations, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer a straightforward return and exchange process.

1. Return and Exchange Eligibility

To be eligible for a return or exchange, the item must meet the following criteria:

• Timeframe: The request must be made within 14 days of receiving your order.
• Condition: The item must be unused, in new and pristine condition, with all original protective materials, tags, and stickers
• Packaging: The item should be returned in its original packaging, including any warranty cards, authenticity certificates, and the original sales receipt.

2. Non-Returnable Items

• Personalized or Customized Items: Any creations that have been engraved, embossed, modified, or personalized.
• Used or Worn Items: Products that show signs of wear, have been used, or altered from their original condition.
• Discontinued Pieces: Items that are no longer part of our current collection.We are unable to accept returns or exchanges for the following:

3. Return Process

• Initiate Return: Contact our Customer Service team at sales@magdakcreations.com or +9715057922024 within 14 days of receiving your order. Please provide your order number and reason for return.
• Return Authorization: Upon approval, you will receive a Return Authorization Number and instructions on how to return your item.
• Prepare Item for Return: Securely package the item in its original packaging, ensuring all protective materials, tags, and documentation are included.
• Ship the Item: Use the provided return label to ship the item back to us. We recommend using a trackable shipping service to ensure the item reaches us safely.
• Quality Inspection: Once received, our team will inspect the item to confirm it meets the return criteria.
• Refund or Exchange: If the return is approved, we will process a refund to your original payment method or arrange for an exchange as per your preference. Please note that the processing time may vary depending on your payment provider.

4. Gift Returns

If you received an item as a gift and wish to return it, please contact our Customer Service team. We will assist you in processing the return and, if applicable, issuing a refund to the original purchaser.

5. Exchanges

To exchange an item, please follow the return process above and place a new order for the desired item. Once we receive and inspect your returned item, we will process the exchange accordingly.