Shipping and Delivery Policy - Magdak Creations

At MAGDAK Creations, we strive to provide you with a seamless shopping experience, from the moment you place your order to the delivery of your jewelry. Below is our Shipping and Delivery Policy to help you understand the process.

1. Order Processing Time

All orders are processed within 5-7 business days after payment is received and cleared.
You will receive an email confirmation once your order has been processed, and it is ready for shipment.

2. Shipping Methods and Delivery Times

Domestic Shipping (UAE): Orders within the UAE are shipped via trusted courier services. Estimated delivery timeis 5-7 business days, depending on your location.
International Shipping: We offer international shipping to select countries. Delivery times for international orders vary, generally between 7-14 business days, depending on your location.
Please note that international deliveries may be subject to delays due to customs processing, which is beyond our control.

3. Shipping Fees

UAE Orders: Free shipping within the UAE
International Orders: Shipping fees for international orders are calculated at checkout, based on your delivery location, order weight, and size.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking details to help you monitor the status of your delivery.
Please note that tracking information may take 1-2 business days to update once your order has been dispatched.

5. Customs, Duties, and Taxes

International Orders: Any customs duties, taxes, or fees imposed by your country are the responsibility of the recipient. These charges are not included in the shipping fees and will be calculated at checkout.
For more information on customs duties and taxes, we recommend contacting your local customs office before placing an order.

6. Delivery Issues and Missing Packages

MAGDAK Creations is not responsible for delays caused by the shipping carrier or customs.
If your package is lost or damaged during transit, please contact our customer support team within 30 days of the expected delivery date. We will assist in investigating the issue with the shipping carrier.

7. Incorrect Shipping Information

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
If you realize an error in your shipping information, please contact us immediately at sales@magdakcreations.com so we can make any necessary changes before shipment.

8. Delivery Address

We ship to both residential and business addresses. For PO Box deliveries, please check with your local courier to ensure delivery availability.

9. Shipping Delays

While we strive to meet delivery timelines, certain factors may cause delays, such as adverse weather, public holidays, or customs inspections. We will notify you if your order is delayed beyond the expected time frame.

10. Returns and Exchanges

Please note that our return and exchange policyapplies to the delivery process. If your item is damaged during shipping, please contact us immediately, and we will assist you with the return or replacement process.