frequently asked questions
What is MAGDAK Creations?
MAGDAK Creations is a luxury jewellery brand based in Dubai, specializing in gold, lab-grown diamonds, and gemstone jewellery. Our pieces are designed for those who appreciate elegance and timeless style.
Are your diamonds lab-grown?
Yes, all our diamonds are lab-grown, offering the same brilliance and quality as mined diamonds.
Are your gemstones natural or lab-grown?
We offer lab-grown gemstones. Each product description provides specific details about the gemstones used.
Can I customize a piece of jewellery?
Yes, we offer customization services. You can work with our team to create a piece that reflects your unique style and preferences.
Can I request a certificate of authenticity for my jewellery?
Yes, a certificate of authenticity is provided upon request for all eligible pieces. Please contact customer support to request one for your purchase.
How can I place an order?
Simply browse our online store, select the jewellery you wish to purchase, and follow the checkout process to complete your order.
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, UnionPay, Apple Pay, and Google.
Can I modify or cancel my order after it has been placed?
We process orders quickly, so please contact us as soon as possible if you wish to modify or cancel your order. Once your order has shipped, it cannot be cancelled or changed.
Are there any restrictions on who can purchase from your site?
MAGDAK Creations welcomes customers from all over the world, but all orders must be placed through our website by individuals who are 18 years or older.
Is shipping free?
We offer free standard shipping within the UAE. International shipping fees are calculated at checkout based on your location.
Do you offer international shipping?
Yes, we offer international shipping to some countries. Shipping fees and delivery times will be calculated at checkout based on your location.
How long will it take for my order to arrive?
Orders typically ship within 5-7 business days. Delivery times vary depending on your location, but most orders will arrive within 7-14 business days for international shipments.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number to monitor the delivery status.
Can I purchase jewellery as a gift and have it delivered to someone else?
Yes, you can choose a different shipping address during checkout to send your jewellery as a gift. We also offer gift wrapping to make the present even more special.
What is your return policy?
We accept returns within 14 days of delivery for unworn and undamaged jewellery. Please refer to our return policy page for further details on the return process.
What should I do if my jewellery gets damaged?
If your jewellery is damaged due to a manufacturing defect, please contact our customer support team to arrange for a repair or replacement. For damages caused by wear and tear, we can offer repair services for a fee.
How do I care for my jewellery?
To keep your jewellery looking its best, avoid contact with harsh chemicals, lotions, or perfumes. Store your pieces in a soft cloth pouch or jewellery box when not in use.
How do I care for my gold jewellery?
To maintain the beauty of your gold jewellery, clean it regularly with a soft cloth. Avoid exposing it to chemicals, and store it in a cool, dry place when not in use.
How do I know my ring size?
We recommend visiting a local jeweler to measure your ring size, or you can use a printable ring size guide available on our website to measure at home.
Do you offer gift wrapping?
Yes, we offer gift wrapping for all purchases. You can select this option during checkout to make your gift even more special.
Do you offer discounts or promotions?
We occasionally offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
How can I contact customer support?
You can reach our customer support team via the “Contact Us” page on our website, or you can email us directly at [sales@magdakcreations.com].
How do I know if an item is in stock?
Product availability is displayed on the product page. If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock.
